Article Banner

Hurricane Harvey Update

As the storm begins to move on and the region begins to recover, we wanted to share some information that may help drivers once it is safe to travel, and to manage needed repairs or replacements to your company's vehicles.

article thumb main

Previous updates:

Tips for Drivers

  • Use our new Fuel Finder Map to help you find open gas stations once it's safe to drive. This map shows only the stations that have recently sold gas in Texas and Louisiana; information on this site will be updated at 10:00 a.m., 1:00 p.m. and 4:00 p.m. ET daily, and is subject to change. Visit www.elementfleet.com/hurricane-harvey-fuel-locator
    • The locator is pulling data from all of Texas. Based on reports from the area, if you are in or traveling to Dallas, you may experience temporary fuel shortages. 
  • Keep damaged vehicles at home or on private property, if possible: Use your company standard reporting process to report vehicle damage and coordinate repair or replacement. 
  • Rental Cars: Work with Element representatives on replacement vehicle requests. We have rental car representatives in our offices who are prioritizing Element driver requests.

Update - Tuesday, August 29

The aftermath of Hurricane Harvey remains dynamic for people living on the Gulf Coast. Relentless torrential rain continues to fall over southeastern Texas and southwestern Louisiana. Tropical-storm-force winds may impact parts of the southwest Louisiana coast and isolated tornadoes are also possible. Visit weather.com for the latest storm tracking.Here are a few additional insights and links that may be helpful to you and your drivers: 

  • New Regional Fuel Locator: While we do not encourage drivers to get on the road, we wanted to help drivers find open gas stations once it is safe to drive. We’ve created a new public site using deeper data from our fuel card partner (WEX) and storm tracking data. This map shows only the stations that have recently sold gas in Texas and Louisiana; information on this site will be updated every 8-12 hours, and is subject to change. Visit www.elementfleet.com/hurricane-harvey-fuel-locator
  • Keep Vehicles for Now: In many areas, towing is limited to high-priority and emergency vehicles only. Drivers should keep their vehicles at home or on private property, if possible. If a vehicle is left on a public roadway, it may be taken to a central mass storage location. Use your company standard reporting process to report vehicle damage and coordinate response.
  • Beware of phishing scams: Our Chief Information Security Officer has alerted us of potential phishing scams related to the storm. Use caution when handling any email with a subject line, attachment or hyperlink related to Hurricane Harvey, even if it appears to come from a trusted source. Read this Department of Homeland Security alert to learn more
  • Rental Cars: We are working with rental partners to prioritize customer requests for replacement vehicles booked through Element, based on availability. Please work with your Element Fleet Partnership Solutions representatives on replacement vehicle requests. 

As a Reminder

  • Our team remains ready and available to assist our impacted customers and suppliers. We encourage all drivers to follow local guidance to stay safe and off the roads to avoid flooded areas. Please contact your Fleet Partnership Solutions single point of contact or account representative with any questions. 
  • Element continues to prioritize impacted drivers: Call centers for Customer Care, Managed Maintenance and Accident Management are prioritizing calls from the Texas area codes impacted by the storm to ensure more prompt service for those impacted. Our team is preparing for a potential influx of calls from this area. 
  • Element Telematics customers: You can use your Monitor platform for real time location information of vehicles in impacted areas.

Driver Tips

  • Use your company standard reporting process should vehicles sustain storm damage.
  • Read this blog post for tips on safe driving in flood conditions. 

Gas Availability and Prices

  • As a reminder: Check your authorization controls to ensure they are high enough. If you need to adjust authorization controls to accommodate higher than normal purchase activity, please contact us.
  • Gas prices were up 5% early Monday, after spiking as high as 7%, according to CNN reports, and continue to rise. The storm caused at least 10 refineries in Corpus Christi and Houston to close, and about 1/3 of U.S. refining capacity is located in the Gulf Coast region.
  • Looking ahead, gas prices were 20 cents to 80 cents higher within two weeks following past storms, including Hurricanes Katrina, Rita, Ike and Isaac – but “rapidly” declined and returned to normal within two to four weeks, according to analysts PIRA Energy.

Emergency storm and tracking links:

Element will continue to monitor the situation and provide additional updates as the situation changes. If you have questions, please contact your account representative or click here.

Update - Monday, August 28

Element is continuing to monitor Hurricane Harvey closely. This is a dynamic situation: There has already been catastrophic flooding and widespread power outages across the region. Rainfall could reach 50 inches in some spots as the storm slows over Texas and Louisiana and begins to track north and east.  Visit weather.com for the latest storm tracking.

Our team remains ready and available to assist our impacted customers and suppliers. We encourage all drivers to follow local guidance to stay safe and off the roads to avoid flooded areas.

Here are a few additional insights and links that may be helpful to you and your drivers:  

Element Response

  • Prioritizing impacted drivers: Element call centers are prioritizing calls from the Texas area codes impacted by the storm to ensure more prompt service for those impacted. Our team is preparing for a potential influx of calls from this area.
  • Handling damaged vehicles: We are working with strategic suppliers to set up a secure staging area for damaged vehicles – this will help us assess and process these vehicles more efficiently. Customers and drivers should continue to use standard reporting processes should vehicles sustain storm damage.
  • Updates from suppliers: We are reaching out to our partners in the region. As you might expect, most repair shops and dealerships in the Houston area are closed today -- this will be a common situation this week across the region. Vehicle damage assessment will take some time given the ongoing rain and flooding in the region. Our team will reach out to dealerships that have vehicles on the ground and to suppliers with customer vehicle repairs in progress – these are particularly vulnerable to additional damage. 
  • Element Telematics customers can use the Monitor platform for real-time location information of vehicles in impacted areas.
  • Element has made a $25,000 donation to the American Red Cross. We also will match additional employee donations to support the American Red Cross’ disaster response efforts. This is a personal situation for us as well – beyond customers, friends and family in the area, Element has an operations and sales office in Houston, which we have closed for the week to support the safety of our employees, their families and communities.

Driver Tips

Gas Availability and Prices

  • As a reminder: Check your authorization controls to ensure they are high enough. If you need to adjust authorization controls to accommodate higher than normal purchase activity, please contact us.
  • Gas prices were up 5% early Monday, after spiking as high as 7%, according to CNN reports, and continue to rise. The storm caused at least 10 refineries in Corpus Christi and Houston to close, and about 1/3 of U.S. refining capacity is located in the Gulf Coast region.
  • Looking ahead, gas prices were 20 cents to 80 cents higher within two weeks following past storms, including Hurricanes Katrina, Rita, Ike and Isaac – but “rapidly” declined and returned to normal within two to four weeks, according to analysts PIRA Energy.

Emergency storm and tracking links:

Element will continue to monitor the situation and provide additional updates as the situation changes. If you have questions, contact your Element account representative or click here.

Update - Friday, August 25

Element is continuing to monitor Hurricane Harvey closely. The reports on Friday afternoon predict that the storm has intensified into a hurricane that will impact Texas and Louisiana coasts beginning tonight or early Saturday morning. According to the latest predictions, the storm will stall over land into next week, threatening catastrophic flooding in parts of Texas in addition to widespread power outages. Visit weather.com for the latest storm tracking.

As a reminder, the Element team remains ready and available to assist drivers as needed. We encourage all drivers to follow local guidance to stay safe and stay off the roads during the storm. Here are a few additional insights and links that may be helpful to you and your drivers:  

  • Remember to check your authorization controls to ensure they are high enough in case your drivers have to fuel multiple times in one day. If you need to adjust authorization controls to accommodate higher than normal purchase activity, please contact us.
  • Drivers should use the Element Fuel Finder to locate gas stations that are open and selling fuel.
  • Gas prices are likely to rise $.05-$.15 per gallon over the next week, according to experts polled by USA Today. The storm is expected to close refineries in Corpus Christi and Houston, and about 1/3 of U.S. refining capacity is located in the Gulf Coast region.
  • Driving and protecting vehicles during floods has unique challenges. We recently shared insights and links from Element Accident Management on our blog.

Emergency storm and tracking links:

Element will continue to monitor the situation and provide additional updates as the situation changes.

Update - Thursday, August 24

Tropical Storm Harvey has begun to reorganize over the Gulf of Mexico and is expected to reach the Texas coast Friday afternoon unloading dangerous amounts of rain.  The storm is expected to strengthen, potentially rapidly, into a hurricane before bringing an extremely dangerous combination of rainfall and storm-surge flooding to areas near the Texas and Louisiana coasts beginning Friday afternoon and into the weekend or early next week.  The governor of Texas has declared a State of Disaster for 30 counties in anticipation of the storm.

Element is monitoring the situation carefully. Our Contact Centers remain ready and available to assist Drivers as needed.

Tips for Drivers During Hurricane Harvey

Keep in mind that: services such as roadside assistance, repairs and gas stations may be restricted or delayed during and after a severe weather event.

Buy fuel before the storm hits: If there are station outages after the storm, find gas stations that are open and selling fuel with our fuel locator at  fuelfinder.elementfleet.com.  

Driving Tips

  • Fuel your vehicles prior to the storm
  • Don't drive during a hurricane
  • "Turn around and don't drown" - don't drive through flooded roads and avoid downed wires
  • Get vehicles to a safe area at a higher elevation, if possible, to avoid flood damage
  • Use company standard reporting process should your vehicle sustain storm damage
  • There are some unique driving challenges in south Texas during floods. Find more dangerous weather driving tips at this link

Watch these links to keep track of the storm information and the latest updates in Florida:

Element will continue to monitor the situation and provide additional updates as the situation changes.

 
share this page

Never miss an update

Subscribe to Element Fleet news and thought leadership today.

Have a question?

We're here to help. Whether you're a fleet manager, driver or supplier, our fleet management experts have the answers. Connect with us today.