Identify third party vehicle data device problems quickly and easily

Is your device not working correctly? Take a minute to walk through our quick step guide to help identify the issue and the solution:

Vehicle data device troubleshooting
Vehicle data device troubleshooting

Are you near the vehicle with good cell coverage?

Please try again when near vehicle and in good cell coverage

TIP: HAVE CLEAR VIEW OF SKY. NOT UNDERGROUND OR IN A RAMP.

Is there a device in the port?

Contact your Fleet Manager to report missing device

Are there blinking lights?

Contact Client Technology Services

Do other ports have power?

Contact Client Technology Services

TIP: PLUG A PHONE OR ANOTHER DEVICE INTO CIGARETTE LIGHTER.

Contact Maintenance

Canada Customers: Call the number listed on your service card

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