Vehicle Data Device Troubleshooting

Identify third party vehicle data device problems quickly and easily

Is your device not working correctly? Take a minute to walk through our quick step guide to help identify the issue and the solution.

Step 1

Are you near the vehicle with good cell coverage?

Yes - Move to step 2.

No - Please try again when near vehicle and in good cell coverage.

Tip: Have clear view of sky, not underground or in a ramp.

Step 2

Is there a device in the port?

Yes - Move to step 3.

No - Contact your Fleet Manager to report missing device.

Step 3

Are there blinking lights?

Yes - Contact Client Technology Services

Call: (877) 950-2200

No - Move to step 4.

Step 4

Do other ports have power?

Yes - Contact Client Technology Services

Call: (877) 950-2200

Tip: Plug a phone or another device into cigarette lighter

No - Contact Maintenance

Canada Customers: Call the number listed on your service card

Call: (800) 328-6363

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