Coronavirus (COVID-19) Information at Element Fleet

Coronavirus (COVID-19) Information

For Element clients, drivers and partners 

Element Fleet extends our sympathy to the people who have been impacted by COVID-19 and we thank the front-line healthcare workers who have dedicated themselves to protecting public health. 

Our team at Element is taking this outbreak seriously. The well-being of our employees, clients, and business partners remains our top priority. 

Element and our partners are also monitoring this situation daily to understand how it is evolving and assess potential impact to our business. We will continue to communicate directly with our clients to ensure they have the information they need on our business with them.

We will continue to take guidance from the World Health Organization and national and regional public health organizations to adapt our business continuity approach as required. 

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Operations update

We are doing all we can on behalf of our clients to monitor and manage the rapidly evolving COVID-19 related impacts to the services and suppliers we all rely on. Our goal is to minimize these impacts, but we recognize that with many events out of our control some disruption may be unavoidable. We will remain in close touch with our partners, suppliers and government agencies, as well as with clients, and we will provide updates as we have them. 

Please find updates from our Operations teams and third-party supplier partners. We will update this at least once per day and as we receive information. Last updated: April 3, 2020 at 4:00 p.m. ET

This site is provided for informational purposes only. Element does not represent or warrant that the information on this site is free from errors or omission. Changes in circumstances after the time of publication may impact on the accuracy of the information. The information is made available on the understanding that Element, its employees, officers, directors and agents shall have no liability (including liability by reason of negligence) to the users for any loss, damage, cost or expense incurred or arising by reason of any person using or relying on the information.

Manufacturing

All reports indicate that OEMs continue to accept new order requests. Orders that are currently in production and/or scheduled for production are being reviewed by manufacturers. Delays are expected but details are not known at this time. Some OEMs are beginning to announce production restart dates: 

  • Ford is delaying the restart of production at its North American plants to help protect its workers. The company had been aiming to restart production April 6 at Hermosillo Assembly Plant and April 14 at several key U.S. plants – and now has further postponed startup dates, which will be announced later.
  • Volvo announced that the opening of the XC40 Plant has been pushed back to April 14 and the US Plant to April 20. The Sweden Plant is still on schedule to re-open on April 14.
  • Subaru: The Gunma manufacturing facility (Forester and Crosstrek) will be shutdown from April 11 - May 1, 2020 and is planned to reopen on May 11 following a scheduled holiday. Subaru of Indiana Automotive (SIA) (Ascent, Outback, Legacy, Impreza) will extend their shutdown through Friday, April 17, and return to normal operations on Monday, April 20.
  • Toyota announced March 26 that it will further extend its production shutdown through April 17, with current plans to resume production on April 20. Service parts operations and finished vehicle logistics centers will continue to operate in order to provide replacement parts to customers. At the same time, plants and suppliers will also produce service parts as needed.
  • Hyundai Motor Manufacturing Alabama (HMMA) will extend its suspension of production of automobiles in Montgomery, Alabama, until April 10. The plant will resume production on April 13.
  • Tesla has temporarily suspended operations at the factory in Fremont, California until further notice.
  • Volkswagen continues to hold fleet courtesy delivery vehicles at port, and will not ship any vehicles to our dealers until further notice. The decision was made due to a high number of dealers being closed or operating with limitations.

For the most up to date information, we have provided links to the OEM websites below.

We also understand the OEMs continue to ship / deliver vehicles that are at the plant yard to their destination. Customers should continue to check local State/Provincial websites for updates to non-essential business status. Government-issued announcements may impact Element suppliers that are responsible for shipping and delivering vehicles.

Dealers

We are aware that in the Province of Quebec, dealer sales departments have been deemed non-essential business, but they continue to service vehicles. In many States, Dealerships are identified as essential businesses, but only as it relates to their maintenance and repair facilities – new Stock Vehicle purchases and Factory Ordered Vehicle deliveries are impacted by any closures.

For the most up to date information about production interruptions, we have provided links to the OEM websites.

GM | Ford | FCA | Toyota | Nissan | Kia | BMW | Subaru | Hyundai | Tesla

Last updated: April 3, 2020 at 4:00 p.m. ET

All major supplier MSOs remain open*. We are aware that a very limited number of collision and repair shops have temporarily closed across the U.S. and Canada but where there are reports of these temporary closures, we understand there are alternate shops in those markets.

Please call ahead to make sure shops are open before you arrive for service. We have received confirmation that repair shops are being considered essential and can remain open. Body shops are enacting social distancing policies.

This includes Boyd/Gerber, Carstar, Maaco, Berkshire Hathaway Automotive, Simplicity (Canada), Abra/Caliber. As the situation evolves, it may not be feasible to update specific supplier names.

Last updated: April 3, 2020 at 4:00 p.m. ET

Element is not seeing any disruption with customers being able to purchase fuel. The Element fuel card works at most pay-at-pump locations, including all major fueling stations.  

Last updated: April 3, 2020 at 4:00 p.m. ET

U.S.: All locations currently remain open. Services fall into the automotive repair category and are considered essential to many as a part of critical day-to-day business. Service providers have implemented policies to ensure the health and safety of customers and employees by discouraging handshakes and encouraging social distancing and a no-contact experience with key drop off. Additional cleaning and sanitizing measures have been adopted across all service centres and these same measures are being applied externally and internally to any vehicles serviced.

Canada: Effective March 28, Belron Canada will be temporarily closing shops primarily in urban centres where there is redundancy in coverage to minimize impact to customers. It is recommended that Element drivers in need of glass repair/replacement work call the number on the back of their Element service card and follow the IVR prompts for "Glass" to confirm shop availability and book an appointment.

Last updated: April 3, 2020 at 4:00 p.m. ET

We have been in contact with our dealer and independent contracted shop network in Canada and U.S. and from responses so far, less than 1% of shops are either closed or experiencing significant downtime.

  • Our Strategic National Account network companies have enacted additional rules for employees regarding distancing from clients and colleagues as well as additional store cleaning and sanitization policies. Drivers should call ahead to confirm store hours as many shops are reducing early morning and/or evening hours.
  • Mobile maintenance partners are not reporting any known service impacts.
  • Michelin, Bridgestone and Goodyear have notified Element they will be temporarily ceasing tire production at select facilities. Based on current inventory and lesser demand they are confident they can fulfill our clients' needs.
  • FCA and Ford have select dealership service departments closed. Call ahead for shop status.
  • Firestone corporate stores, Goodyear and Monro are now offering curbside drop-off and pick up of vehicles.

In Canada: Kal Tire announced sales and services offerings for commercial light fleet will continue as their stores across Canada have moved to provide support for 'essential services' only. HOWEVER, services for fleet customers will be accepted BY APPOINTMENT ONLY effective immediately. Appointments can be booked by calling the local Kal Tire location, 855 530 8473 or at LDFC@kaltire.com. Customers will not be allowed to enter or wait in the stores for vehicle services to be completed. Customers will be notified by phone, text, or email when work is completed. Kal Tire has also modified their store hours to 8a-5p Monday through Saturday.

Last updated: April 3, 2020 at 4:00 p.m. ET

Fleet drivers ready for vehicle pickup are asked to take the following social distancing precautions.

  • Reschedule vehicle pickup if the driver has any illness symptoms.
  • Leave keys in an envelope and tuck the envelope in the driver-side visor with the vehicle doors unlocked for the pickup agent.
  • Make extra sure to remove all personal belongings from the vehicle.

Local and state government restrictions on travel continue to result in delays and service disruptions. As jurisdictions allow logistics suppliers to return to normal operating conditions, Element clients will continue to be a high priority.

Manheim is disallowing all representatives from entering auction properties, all auction events will continue to be conducted online only.

Adesa will re-open online sales in selected markets in the U.S. and Canada beginning April 6. In Canada, some third party transporters are still attempting to pick up vehicles, expect service disruptions.

This update pertain to all asset types throughout North America, including cars and light trucks, as well as Class 8 and heavy equipment."

COVID-19 LOGISTICS INSTRUCTIONS FOR FLEET DRIVERS

In keeping with local, state and federal guidance on social distancing in response to the COVID-19 outbreak, Element and its transport providers are asking our fleet drivers to take the following precautions:

  • If you have any symptoms of illness, reschedule your pickup for a future date after health concerns subside
  • If you have NO symptoms of illness, place your keys in an envelope, tuck the envelope in the driver's side visor, and leave car doors unlocked for the transport agent
  • Double-check and triple-check that all personal belongings have been removed from the vehicle, including the center console, glove box, trunk, and beneath the seats

Thank you for your cooperation with these COVID-19 precautions. By working together, we can keep all members of our fleet community safe.

Last updated: April 3, 2020 at 4:00 p.m. ET

In many markets, rental providers have been deemed an essential service. Despite some temporary reductions in locations, they are continuing to consolidate locations and are working hard to meet business partner needs.  

Rental providers have enhanced their cleaning methods at their locations and for their vehicles using approved disinfectant to regularly wipe down high-touch areas such as door handles, steering wheel, dashboard, console, seats, counters, kiosks and other hard surfaces.

Last updated: April 3, 2020 at 4:00 p.m. ET

There are no service delays at this time. Call center employees are working remotely and in corporate offices as well where CDC recommended measures are being taken to ensure employee safety.  As part of their protocols, Tow Providers have heightened their cleaning and disinfecting procedures to maintain a healthy environment and are not allowing drivers to ride in their trucks to their destination. 

Last updated: April 3, 2020 at 4:00 p.m. ET

FMCSA has granted, until June 30, 2020, a waiver from certain regulations applicable to interstate and intrastate commercial driver’s license (CDL) and commercial learner’s permit (CLP) holders and to other interstate drivers operating commercial motor vehicles (CMVs). See this document from the FMCSA for more details including exceptions to the waiver.

Below updates from the Commonwealth of Pennsylvania's (PA) Department of Transportation:

  • Pennsylvania - The agency has informed us that all Motor Vehicle Reports (MVRs) for the remainder of March 2020 will be on hold. Our providers are working with the state to understand if there is another process that could be put into place to minimize the delays. We will communicate with our clients as soon as we receive guidance from the state.
  • Pennsylvania is no longer accepting electronic signatures for MVR authorizations. Going forward, the DriverCare application will prompt Pennsylvania drivers to print and fax a physically signed copy of their authorization form to DriverCare. The instructions are clear and provided in a step-by step. DriverCare will contact any drivers that need to re-authorize. Pennsylvania has advised that timing delays are expected as a result of this change. This change is effective immediately.

Alabama - No changes to the data in the MVR will occur.

Florida - Contact the Data Listing Unit at datalistingunit@flhsmv.gov if your agency experiences or anticipates any issues due to COVID-19 that will result in customers being unable to obtain driver transcripts and/or motor vehicle information from your public-facing website

Kansas - Driver History Records will be available, however, data will not be updated until April 6.

Last updated: April 3, 2020 at 4:00 p.m. ET

Our major providers have communicated with us that there is currently not a shortage of telematics devices.

However, Element is monitoring the installation network on a daily basis:

  • Professional installers are being impacted by state/city actions and are now delaying appointments until late April. Our professional install partner is no longer shipping product due to installers closing
  • Isolated dealership closings and certain upfitters who have suspended operations temporarily may also impact installs.
  • Self-Install remains a viable option

Last updated: April 3, 2020 at 4:00 p.m. ET

Title and Registration impacts differ by state and province. 

Some motor vehicle authorities (DMV's) and state/provincial run facilities supporting Title and Registration are closing or operating under limited capacity.  Element is working closely with our vendor partners to continue leveraging online capabilities, in jurisdictions where those capabilities are available.  

Many states and provinces are extending deadlines for registration renewals, temporary tags, insurance verifications, and other requirements.  We have consolidated the current status of DMVs and Registry offices, as well as waivers & extensions granted (as they become known to us) via these links:   

In the U.S., Element is partnering with the American Automotive Leasing Association (AALA) that is regularly engaged with the American Association of Motor Vehicle Administrators (AAMVA) to ensure fleet vehicles can be titled, registered, & plated during this time. Discussions are ongoing.    

In Canada, Element has been partnering with the CFLA to ensure fleet vehicles can be registered & plated during this time. Discussions are ongoing. 

Last updated: April 3, 2020 at 4:00 p.m. ET

  • Several state and toll authorities are putting temporary measures in place that will affect tollways and related services. Where available, online service centers remain open, and all account management and payments should be conducted online. Many have suspended cash payments and as anticipated, tolling agencies continue to close their walk-in service centers. Website, app and electronic payment collection remain available.  
  • Certain Toll Authorities in the E-ZPass region have suspended credit card and cash collection. All tolls will be assessed electronically via E-ZPass or the PA Turnpike TOLL BY PLATE program as vehicles travel at posted speed limits through tolling points.
  • With the PA Turnpike TOLL BY PLATE, high-speed cameras capture license-plate images as vehicles pass through. The registered vehicle owner receives an invoice within 30 days for trips made through the tolling point. Invoices can be paid online, by phone or by mail.

Last updated: April 3, 2020 at 4:00 p.m. ET

The majority of state and provincial transportation suppliers remain open with many business functions conducted remotely. Most are reporting no delays to date in their ability to dispatch and service transport and storage orders. However, there is some disruption in certain regions where DMV's are not open. A list of DMV and Registry office impacts can be found under the Title & Registration menu item above.

Last updated: April 3, 2020 at 4:00 p.m. ET

More suppliers are stopping production and operations due to increased government mandates and safety concerns. Adrian Steel, General Truck Body and Knapheide are currently operating under business as usual. Canfield Equipment has notified Element they will be closing their two plants in MI and PA through April 13th. Morgan Olsen has announced the closure of their MI facility.

You can read specific announcements on these service provider's websites.

Dejana | MH EBY | Reading in PA

Last updated: April 3, 2020 at 4:00 p.m. ET

Fleet driver tips – Coronavirus (COVID-19)

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Cleaning and disinfecting the surfaces in which you come in contact with regularly is a best practice for preventing the spread of COVID-19 – this includes your vehicle.

  • Clean and disinfect: Wear disposable gloves when cleaning and disinfecting, and discard after use. Wipe surfaces with a soap and water solution or use vehicle-specific cleaning solutions. Do not use bleach- or alcohol-based cleansers on leather and avoid use of liquid or water on or near electronics
  • Focus on high-touch surfaces: Exterior and interior door handles, steering wheels, gear selectors, vehicle keys and seatbelts are just a few of the areas in your vehicle that are touched most frequently. Disinfect these surfaces regularly
  • Hand hygiene: Wash your hands regularly with soap and water for 20 seconds or use an alcohol-based hand sanitizer if soap and water are not available. Cleanse your hands each time you exit and reenter the vehicle for pitstops and fuel fill-ups.
  • Keep your vehicle tidy: Limit the items you bring in and out of your vehicle when possible to avoid tracking germs into your vehicle. If you must bring items in and out of your vehicle, clean and disinfect those items and your vehicle more frequently. Remove garbage regularly and wash your hands after disposing of it.
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