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Element Fleet Leasing Limited (“Element”, “we” or “us”) has issued this Purchasing Terms and Conditions for suppliers of Element.
Autel warrants to each of Element, Element’s clients and their applicable employees/end users that (a) with respect to AC EV Charger Products, such Products and firmware will be free from defect in materials and workmanship for a period of three (3) years (extendable to 5 years), from the date of purchase, and (b) with respect to DC EV Charger Products, such Products will be free from defect in materials, workmanship and software code (inclusive of any firmware) for a period of three (3) years (extendable to a minimum of 5 years), in each case subject to the terms and conditions contained herein. See attached Autel MaxiCharger Warranty Service Document for additional provisions. Autel will honor warranty from clients purchasing covered Products directly from Element. Any inconsistency between this Exhibit A – Company Product Warranty and the attached Autel MaxiCharger Warranty Service Document, this Exhibit A shall control.
These limited warranties only cover defects in materials and workmanship for the pertinent warranty period and is limited to the free repair or replacement of the Product or defective part, as determined by the Autel in its sole discretion. THE REPAIR OR REPLACEMENT OF THE PRODUCT OR PART IS THE EXCLUSIVE REMEDY UNDER THIS WRITTEN WARRANTY TO ANY IMPLIED WARRANTY. COMPANY MAKES NO OTHER REPRESENTATION OR WARRANTY OF ANY KIND, AND NO REPRESENTATIVE, EMPLOYEE, DISTRIBUTOR, RESELLER OR DEALER OF AUTEL HAS THE AUTHORITY TO MAKE OR IMPLY ANY REPRESENTATION, PROMISE OR AGREEMENT, WHICH IN ANY WAY VARIES THE TERMS OF THIS LIMITED WARRANTY.
THE PROVISIONS FOR THIS LIMITED WARRANTY SHALL NOT APPLY TO FAILURE DUE TO: abuse or neglect, including but not limited to physical damage, improper wiring, corrosion, lack of proper maintenance as outlined in the Product manual; damage caused by improper installation of the Product, , submersion, short circuits due to improper handling, or damage caused by natural disasters, such as: flood, fire, lightning, or any other accidents from human causes, vandalism, misuse, normal wear and tear, extreme-climate conditions or abnormal environmental causes that are out of Company’s control, including but not limited to extreme thermal environment, air pollution.
THE FOREGOING LIMITED WARRANTY CONSTITUTES AUTEL’S EXCLUSIVE LIABILITY AND THE EXCLUSIVE REMEDY OF CUSTOMER FOR ANY BREACH OF OR ANY OTHER NONCONFORMITY OF THE PRODUCTS COVERED BY THIS WARRANTY. THIS WARRANTY IS EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES. COMPANY MAKES NO WARRANTY, EXPRESSED OR IMPLIED OR STATUTORY, INCLUDING, WITHOUT LIMITATION, ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
NO REPRESENTATIVE, EMPLOYEE, DISTRIBUTOR OR DEALER OF AUTEL HAS THE AUTHORITY TO MAKE OR IMPLY ANY WARRANTY, REPRESENTATION, PROMISE OR AGREEMENT, WHICH IN ANY WAY VARIES THE TERMS OF THIS LIMITED WARRANTY.
UNDER NO CIRCUMSTANCES SHALL AUTEL BE LIABLE TO CUSTOMER OR ANY THIRD PARTY FOR CONSEQUENTIAL, INCIDENTAL, INDIRECT, EXEMPLARY, SPECIAL OR OTHER DAMAGES WHETHER IN AN ACTION BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE) OR ANY OTHER LEGAL THEORY, ARISING OUT OF OR RELATED TO THE PRODUCTS SOLD TO CUSTOMER, INCLUDING BUT NOT LIMITED TO LOST PROFITS OR LOSS OF BUSINESS, EVEN IF THE COMPANY IS APPRISED OF THE LIKELIHOOD OF SUCH DAMAGES OCCURRING. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES SO SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO CERTAIN CUSTOMERS.
Thank you for choosing Autel Maxi Charger. This Limited Warranty applies to physical products purchased from Autel. Autel provides global support and availability giving you a trouble-free charging experience. Please contact Autel tech support email ([email protected]) for further inquiries.
Please follow the following process before calling or emailing Autel tech support team:
If none of the above steps solve the issues, then please:
Products Warrantied
The following limited warranty only applies to Maxi Charger AC/DC EV chargers of up to 640kW manufactured by Autel.
Limited Warranty
Autel warrants that its Autel Maxi Charger EV Products (“Maxi Charger Product”), including charger sockets, charger connectors and cables, if any, shall be free from defect in materials and workmanship which impacts the functionality of the Product under normal application, installation, use and service conditions for the warranty period set forth in the table below commencing from the date the Maxi Charger Product is shipped by Autel.
Limited product standard warranty period as below. Standard warranty is “parts only”.
Product |
Standard Warranty |
RMA or Repair |
Warranty Extension |
AC Charger (Residential) |
3 years |
RMA* |
Optional to extend to 5 years** |
AC Charger (Commercial) |
3 years |
RMA* |
Optional to extend to 5 years** |
DC Charger |
2 years |
Repair |
Optional to extend to 5 years |
Please consult with Autel for the most accurate and up to date warranty extension pricing.
Autel’s limited warranty shall be to replace a defective Product. Replacement shall mean furnishing a new Product, which is identical or reasonably equivalent to the warranted product at no cost to user during the limited warranty period, whichever, except for transportation expenses which shall be the responsibility of the user, unless outlined in this warranty. All parts and components replaced under warranty shall become the property of Autel and must be returned to Autel properly packed to prevent physical damage, upon Autel’s request, inclusive of all transportation expenses. Autel’s limited warranty is further limited as set forth below under “Limitations and Exclusions.”
THE FOREGOING LIMITED WARRANTY CONSTITUTES AUTEL’S EXCLUSIVE LIABILITY AND THE EXCLUSIVE REMEDY OF CUSTOMER FOR ANY BREACH OF OR ANY OTHER NONCONFORMITY OF THE PRODUCTS COVERED BY THIS WARRANTY. THIS WARRANTY IS EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES. AUTEL MAKES NO WARRANTY, EXPRESSED OR IMPLIED OR STATUTORY, INCLUDING, WITHOUT LIMITATION, ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
NO REPRESENTATIVE, EMPLOYEE, DISTRIBUTOR OR DEALER OF AUTEL HAS THE AUTHORITY TO MAKE OR IMPLY ANY WARRANTY, REPRESENTATION, PROMISE OR AGREEMENT, WHICH IN ANY WAY VARIES THE TERMS OF THIS LIMITED WARRANTY.
UNDER NO CIRCUMSTANCES SHALL AUTEL BE LIABLE TO CUSTOMER OR ANY THIRD PARTY FOR CONSEQUENTIAL, INCIDENTAL, INDIRECT, EXEMPLARY, SPECIAL OR OTHER DAMAGES WHETHER IN AN ACTION BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE) OR ANY OTHER LEGAL THEORY, ARISING OUT OF OR RELATED TO THE PRODUCTS SOLD TO CUSTOMER, INCLUDING BUT NOT LIMITED TO LOST PROFITS OR LOSS OF BUSINESS, EVEN IF AUTEL IS APPRISED OF THE LIKELIHOOD OF SUCH DAMAGES OCCURRING.
SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES SO SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO CERTAIN USERS.
Limitations and Exclusions
The aforementioned “Limited Warranty” does not apply to any MaxiCharger Product which has been subjected to:
General Requirements and Conditions for Warranty Claims
Autel 50A Elite Gen 1 charger volume-based rebates
Volume ordered in calendar year |
Per unit rebate |
200 units or more |
$103 USD |
Rebates are payable to the Element entity designated by Element on a quarterly basis as follows:
Units ordered from Autel from January 1 through March 31 – payable no later than May 1
Units ordered from Autel from April 1 through June 30 – payable no later than August 1
Units ordered from Autel from July 1 through September 30 - payable no later than November 1
Units ordered from Autel from October 1 through December 31 - payable no later than February 1