Coronavirus (COVID-19) Information

Element Fleet extends our sympathy to all those impacted by the global COVID-19 pandemic and we thank the front-line healthcare workers who have dedicated themselves to protecting public health. 

We're here to support our clients in these challenging times – Element has been designated an essential service. We remain committed to our goal of delivering a consistent, superior client experience, and helping to minimize the impacts on your organization. We are continuously monitoring as this situation evolves, and are in close touch with our partners, suppliers and government agencies. Find timely updates and other useful information on this page. 

Client communications

Find the latest electronic communications to clients below. As we have more information, this list will be updated. 

Client resources

We are here to help. If you are new to fleet management, or a seasoned veteran, we want to support you in navigating these challenging times. Find new tools and resources to help you stay current. 

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Managing Your Fleet in Changing Times

Watch a high-level summary of the things you need to know if you are new to fleet management.

Operations update

We are doing all we can on behalf of our clients to monitor and manage the rapidly evolving COVID-19 related impacts to the services and suppliers we all rely on. Our goal is to minimize these impacts, but we recognize that with many events out of our control some disruption may be unavoidable. We will remain in close touch with our partners, suppliers and government agencies, as well as with clients, and we will provide updates as we have them. 

Please find updates from our Operations teams and third-party supplier partners. We will update this at least once per day and as we receive information. Last updated:  June 24, 2020 at 3:45 p.m. ET

This site is provided for informational purposes only. Element does not represent or warrant that the information on this site is free from errors or omission. Changes in circumstances after the time of publication may impact on the accuracy of the information. The information is made available on the understanding that Element, its employees, officers, directors and agents shall have no liability (including liability by reason of negligence) to the users for any loss, damage, cost or expense incurred or arising by reason of any person using or relying on the information.

Manufacturing

All reports indicate that OEMs continue to accept new order requests. Orders that are currently in production and/or scheduled for production are being reviewed by manufacturers and delays may be expected. Some OEMs have restarted production. Use the provided links for most up to date information.

We also understand the OEMs continue to ship / deliver vehicles that are at the plant yard to their destination. Clients should continue to check local state/provincial websites for updates to non-essential business status. Government issued announcements may impact Element suppliers that are responsible for shipping and delivering vehicles.

U.S. and Canada build-out and start-up dates

Dealers

We are aware that in the Province of Quebec, dealer sales departments have been deemed non-essential business, but they continue to service vehicles.  In many States, Dealerships are identified as essential businesses, but only as it relates to their maintenance and repair facilities – new Stock Vehicle purchases and Factory Ordered Vehicle.

For the most up to date information about production interruptions, we have provided links to the OEM websites.

GM | Ford | FCA | Toyota | Nissan | KiaBMW | Subaru | Hyundai | Tesla

Last updated: June 24, 2020 at 3:45 p.m. ET

All major supplier MSOs remain open*. We are aware that a very limited number of collision and repair shops have temporarily closed across the U.S. and Canada but where there are reports of these temporary closures, we understand there are alternate shops in those markets.

Please call ahead to make sure shops are open before you arrive for service. We have received confirmation that repair shops are being considered essential and can remain open. Body shops are enacting social distancing policies.

This includes Boyd/Gerber, Carstar, Maaco, Berkshire Hathaway Automotive, Simplicity (Canada), Abra/Caliber. As the situation evolves, it may not be feasible to update specific supplier names.

Last updated: June 24, 2020 at 3:45 p.m. ET

Element is not seeing any disruption with customers being able to purchase fuel. The Element fuel card works at most pay-at-pump locations, including all major fueling stations.  

Last updated: June 24, 2020 at 3:45 p.m. ET

U.S.

All locations currently remain open. Services fall into the automotive repair category and are considered essential to many as a part of critical day-to-day business. Service providers have implemented policies to ensure the health and safety of customers and employees by discouraging handshakes and encouraging social distancing and a no-contact experience with key drop off. Additional cleaning and sanitizing measures have been adopted across all service centers and these same measures are being applied externally and internally to any vehicles serviced.

Canada

Effective April 27: Belron Canada will be re-opening shops within ON & PQ with regular hours of operation. It is recommended that Element drivers in need of glass repair or replacement call the number on the back of their Element service card and follow the IVR prompts for "Glass" to confirm shop availability and book an appointment.

Last updated: June 24, 2020 at 3:45 p.m. ET

We have been in contact with our dealer and independent contracted shop network in Canada and U.S. and from responses so far, less than 1% of shops are either closed or experiencing significant downtime.

  • Our Strategic National Account network companies have enacted additional rules for employees regarding distancing from clients and colleagues as well as additional store cleaning and sanitization policies. Drivers should call ahead to confirm store hours as many shops are reducing early morning and/or evening hours.
  • Mobile maintenance partners are not reporting any known service impacts.
  • Michelin, Bridgestone and Goodyear have notified Element they will be temporarily ceasing tire production at select facilities. Based on current inventory and lesser demand they are confident they can fulfill our clients' needs.
  • FCA and Ford have select dealership service departments closed. Call ahead for shop status.
  • Firestone corporate stores, Goodyear and Monro are now offering curbside drop-off and pick up of vehicles.

Canada

Kal Tire announced sales and services offerings for commercial light fleet will continue as their stores across Canada have moved to provide support for 'essential services' only. HOWEVER, services for fleet customers will be accepted BY APPOINTMENT ONLY effective immediately. Appointments can be booked by calling the local Kal Tire location, 855 530 8473 or at LDFC@kaltire.com. Customers will not be allowed to enter or wait in the stores for vehicle services to be completed. Customers will be notified by phone, text, or email when work is completed. Kal Tire has also modified their store hours to 8 a.m. - 5 p.m. Monday through Saturday.

Last updated: June 24, 2020 at 3:45 p.m. ET

Fleet drivers ready for vehicle pickup are asked to take the following social distancing precautions.

  • Reschedule vehicle pickup if the driver has any illness symptoms.
  • Leave keys in an envelope and tuck the envelope in the driver-side visor with the vehicle doors unlocked for the pickup agent.
  • Make extra sure to remove all personal belongings from the vehicle.

Local and state government restrictions on travel continue to result in delays and service disruptions. As jurisdictions allow logistics suppliers to return to normal operating conditions, Element clients will continue to be a high priority.

Manheim is disallowing all representatives from entering auction properties, all auction events will continue to be conducted online only.

Adesa will re-open online sales in selected markets in the U.S. and Canada beginning April 6. In Canada, some third party transporters are still attempting to pick up vehicles, expect service disruptions.

This update pertain to all asset types throughout North America, including cars and light trucks, as well as Class 8 and heavy equipment.

COVID-19 LOGISTICS INSTRUCTIONS FOR FLEET DRIVERS

In keeping with local, state and federal guidance on social distancing in response to the COVID-19 outbreak, Element and its transport providers are asking our fleet drivers to take the following precautions:

  • If you have any symptoms of illness, reschedule your pickup for a future date after health concerns subside
  • If you have NO symptoms of illness, place your keys in an envelope, tuck the envelope in the driver's side visor, and leave car doors unlocked for the transport agent
  • Double-check and triple-check that all personal belongings have been removed from the vehicle, including the center console, glove box, trunk, and beneath the seats

Thank you for your cooperation with these COVID-19 precautions. By working together, we can keep all members of our fleet community safe.

Last updated: June 24, 2020 at 3:45 p.m. ET

In many markets, rental providers have been deemed an essential service. Despite some temporary reductions in locations, they are continuing to consolidate locations and are working hard to meet business partner needs.  

Rental providers have enhanced their cleaning methods at their locations and for their vehicles using approved disinfectant to regularly wipe down high-touch areas such as door handles, steering wheel, dashboard, console, seats, counters, kiosks and other hard surfaces.

Last updated: June 24, 2020 at 3:45 p.m. ET

There are no service delays at this time. Call center employees are working remotely and in corporate offices as well where CDC recommended measures are being taken to ensure employee safety.  As part of their protocols, Tow Providers have heightened their cleaning and disinfecting procedures to maintain a healthy environment and are not allowing drivers to ride in their trucks to their destination. 

Last updated: June 24, 2020 at 3:45 p.m. ET

FMCSA has granted, until June 30, 2020, a waiver from certain regulations applicable to interstate and intrastate commercial driver’s license (CDL) and commercial learner’s permit (CLP) holders and to other interstate drivers operating commercial motor vehicles (CMVs). 

See this document from the FMCSA for more details including exceptions to the waiver.

Alabama

  • No changes to the data in the MVR will occur.

Florida

  • Contact the Data Listing Unit at datalistingunit@flhsmv.gov if your agency experiences or anticipates any issues due to COVID-19 that will result in customers being unable to obtain driver transcripts and/or motor vehicle information from your public-facing website.

Kansas

  • Driver History Records will be available, however, data will not be updated until April 6.

Pennsylvania

Our MVR vendor has been informed by the Pennsylvania Department of Transportation (PennDOT) that their offices will remain closed and manual MVR orders will not be processed until further notice.

As a result of this open-ended shut down and the ongoing risk of relying on manual order processing in Pennsylvania, our MVR vendor is eliminating manual processing of PA MVRs and we must move to real-time electronic records. This change is effective immediately. We are committed to offering support for every client to enable a smooth transition and superior service for MVR processing.

This is a positive change that will result in reduced order processing time, elimination of manual paperwork and greater security in the delivery of these critical records. Client Services representatives will reach out to clients directly with instructions on the PA requirements for setting up electronic records.

Last updated: June 24, 2020 at 3:45 p.m. ET

Our major providers have confirmed there is currently no shortage of telematics hardware. However, we are paying close attention to future needs to make sure all orders can be fulfilled.

The installation network is returning to normal but Element is still monitoring continuously:

  • Professional installers who were impacted by state/city actions are now returning to active operations. They are scheduling new installations and completing orders that were deferred only where drivers and vehicles are available
  • Dealerships in some areas and upfitters have also re-opened but flow of new vehicles is still impacted
  • Self-Install continues as an option for many customers

Submit questions to telematicssupport.fleet@elementcorp.com

Last updated: June 24, 2020 at 3:45 p.m. ET

Title and Registration impacts differ by state and province. 

Some motor vehicle authorities (DMV's) and state/provincial run facilities supporting Title and Registration are closing or operating under limited capacity. Element is working closely with our vendor partners to continue leveraging online capabilities, in jurisdictions where those capabilities are available.  

Many states and provinces are extending deadlines for registration renewals, temporary tags, insurance verifications, and other requirements. We have consolidated the current status of DMVs and Registry offices, as well as waivers and extensions granted (as they become known to us) via these links: 

In the U.S., Element is partnering with the American Automotive Leasing Association (AALA) that is regularly engaged with the American Association of Motor Vehicle Administrators (AAMVA) to ensure fleet vehicles can be titled, registered, & plated during this time. Discussions are ongoing.    

In Canada, Element has been partnering with the CFLA to ensure fleet vehicles can be registered & plated during this time. Discussions are ongoing. 

Last updated: June 24, 2020 at 3:45 p.m. ET

  • Several state and toll authorities are putting temporary measures in place that will affect tollways and related services. Where available, online service centers remain open, and all account management and payments should be conducted online. Many have suspended cash payments and as anticipated, tolling agencies continue to close their walk-in service centers. Website, app and electronic payment collection remain available.  
  • Certain Toll Authorities in the E-ZPass region have suspended credit card and cash collection. All tolls will be assessed electronically via E-ZPass or the PA Turnpike TOLL BY PLATE program as vehicles travel at posted speed limits through tolling points.
  • With the PA Turnpike TOLL BY PLATE, high-speed cameras capture license-plate images as vehicles pass through. The registered vehicle owner receives an invoice within 30 days for trips made through the tolling point. Invoices can be paid online, by phone or by mail.

Last updated: June 24, 2020 at 3:45 p.m. ET

The majority of state and provincial transportation suppliers remain open with many business functions conducted remotely. Most are reporting no delays to date in their ability to dispatch and service transport and storage orders. However, there is some disruption in certain regions where DMV's are not open. A list of DMV and Registry office impacts can be found under the Title & Registration menu item above.

Last updated: June 24, 2020 at 3:45 p.m. ET

Some service providers have announced temporary facility closures including target reopen dates or minimal crews at some facilities due to increased government mandates and safety concerns. You can read specific announcements on their websites.

The following service providers have announced temporary facility closures or minimal crews at some facilities. You can read specific announcements on these service provider's websites.

DejanaMH EBY | Reading in PA | Morgan Olson in MI | Canfield in MI and MD | Utilimaster at all locations except KC | Adrian Steel

Last updated: June 24, 2020 at 3:45 p.m. ET

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