Important Service Updates | OEM Production Delays

As regions across our footprint navigate the ongoing pandemic and OEM production delays stemming from global microchip shortages, we continue monitoring the situation as it evolves. We remain committed to delivering a consistent, superior experience and supporting our clients during this challenging time.
Find timely updates and other useful information on this page. 

Element Fleet extends our sympathy to all those impacted by the global COVID-19 pandemic and we thank the front-line healthcare workers who have dedicated themselves to protecting public health. 


Operations update

Please find updates from our Operations teams and third-party supplier partners. We will update this at least once per week and as we receive new information. 

Last updated: November 4. 2021 at 4:30 p.m. ET

This site is provided for informational purposes only. Element does not represent or warrant that the information on this site is free from errors or omission. Changes in circumstances after the time of publication may impact on the accuracy of the information. The information is made available on the understanding that Element, its employees, officers, directors and agents shall have no liability (including liability by reason of negligence) to the users for any loss, damage, cost or expense incurred or arising by reason of any person using or relying on the information.


Manufacturing OEMs are experiencing parts shortages due to the ongoing effects of the COVID-19 pandemic.

Element has been monitoring the situation, product and parts shortages. As of November 3, 2021, we can report the following:

Our GM representative shared August 10:

  • GM is leading conversations with Element clients about controlled fleet ordering allocation for select model year 2022 vehicle lines. Regional GM representatives will receive specific allocation volumes for clients by vehicle line on August 16 and should communicate with you directly.
  • Given the approach of controlled allocation this year, it is advisable to stay in contact with your GM representative to understand your company’s GM defined allocation and ensure orders are placed within your allocation limit. GM will monitor quantities for compliance and cancel orders without notice if more than the approved volume is submitted.
  • Order entry began August 19 for the following vehicle lines:
    • 2022MY Full-Size Utilities (Chevrolet Tahoe/Suburban, GMC Yukon/Yukon XL, Cadillac Escalade/Escalade ESV)
    • 2022MY HD Full-Size Pickup Trucks (Chevrolet Silverado and GMC Sierra)
    • 2022MY Mid-Size Pickup Trucks (Chevrolet Colorado and GMC Canyon)
  • Order entry began September 2 for the following vehicle lines:
    • 2022MY Full-Size Van (Chevrolet Express & GMC Savana)
    • 2022MY LD Full-Size Pickup Truck (Chevrolet Silverado and GMC Sierra)

As of November 3, 2021: GM announced the decision to idle the following production plants for these vehicles:

  • CAMI (Equinox) – production has resumed.
  • SLP MX (Equinox & Terrain) – 1 shift production has resumed.
  • Ramos (Equinox & Blazer) – Equinox and Blazer down through week of November 11 and the week of December 20.
  • Fairfax (Malibu & XT4) – Malibu 1 shift production has resumed. XT4 production has resumed.
  • Lansing Grand River (Camaro, CT4, CT5) – Camaro, CT4, and CT5 production resumed.
  • Springfield (Silverado and cutaway vans) – Silverado production has resumed. Cutaway vans have resumed production. Cutaway vans will be down the weeks of December 6-27.
  • Wentzville (Canyon & Colorado) – production has resumed. Will be down the weeks of December 6-27.
  • Wentzville (Express/Savana) - production has resumed. Will be down the weeks of December 6-27.
  • Springhill (Acadia, XT6, XT5) - down through week of November 22.
  • Lansing Delta (Enclave, Traverse) – production has resumed.
  • Flint (Silverado, Sierra) – production has resumed.
  • Fort Wayne (Silverado, Sierra) – production has resumed.
  • Silao (Silverado, Sierra) – production has resumed.

Subaru communicated to Element starting July 1, 2021, all orders will be charged a $75 “Supply Chain Hardship” fee. This is to help offset the cost increases. This will be a client pass through charge on the vehicle invoice. They are expecting this charge to be in place until March 31, 2022

We are continuing to monitor other manufacturing OEMs order acceptance status for the 2021 Model Year production. Clients should continue to visit OEM websites for the most up-to-date information.

GM | Ford | FCA | Toyota | Nissan | KiaBMW | Subaru | Hyundai | Tesla

Last updated: November 4. 2021 at 4:30 p.m. ET

All repair facilities are open & operating as normal throughout the U.S. and Canada.

Last updated: November 4. 2021 at 4:30 p.m. ET

Fuel is operating normally and there are no current disruptions.


  • Fuel Finder Map: Drivers can use Xcelerate Fuel Finder to find open gas stations. Fuel location details will provide information about the last time an update from the location was received, and those with updates over 24 hours old are likely not viable options. 
  • While this situation is not COVID-19-related, the Fuel section of this page will be updated with the latest information to keep you and your drivers informed. 
  • GasBuddy: Use the Fuel Availability Tracker that helps motorists determine if gas is available. 
  • Element & WEX: Together with WEX, we are here to help! If drivers experience fuel stations limiting purchase or service card interruptions, please contact your Element account representative or WEX Inc. Customer Service, available 24 hours a day, 7 days a week by calling the number on the back of your fuel card. 

Last updated: November 4. 2021 at 4:30 p.m. ET


All locations currently remain open. Services fall into the automotive repair category and are considered essential to many as a part of critical day-to-day business. Service providers have implemented policies to ensure the health and safety of customers and employees by discouraging handshakes and encouraging social distancing and a no-contact experience with key drop off. Additional cleaning and sanitizing measures have been adopted across all service centres and these same measures are being applied externally and internally to any vehicles serviced.


All locations currently remain open with regular hours of operation. It is recommended that Element drivers in need of glass repair or replacement call the number on the back of their Element service card and follow the IVR prompts for "Glass" to confirm shop availability and book an appointment.

Last updated: November 4. 2021 at 4:30 p.m. ET

We have been in contact with our dealer and independent contracted shop network in Canada and U.S. and from responses so far, less than 1% of shops are either closed or experiencing significant downtime.

  • Our Strategic National Account network companies have enacted additional rules for employees regarding distancing from clients and colleagues as well as additional store cleaning and sanitization policies. Drivers should call ahead to confirm store hours as many shops are reducing early morning and/or evening hours.
  • Mobile maintenance partners are not reporting any known service impacts.
  • It is advised that drivers call ahead for shop status and operating procedures before arriving.
  • Firestone corporate stores, Goodyear and Monro are now offering curbside drop-off and pick up of vehicles.


Kal Tire announced sales and services offerings for commercial light fleet will continue as their stores across Canada have moved to provide support for 'essential services' only. HOWEVER, services for fleet customers will be accepted BY APPOINTMENT ONLY effective immediately. Appointments can be booked by calling the local Kal Tire location, 855 530 8473 or at Customers will not be allowed to enter or wait in the stores for vehicle services to be completed. Customers will be notified by phone, text, or email when work is completed. Kal Tire has also modified their store hours to 8 a.m. - 5 p.m. Monday through Saturday.

Last updated: November 4. 2021 at 4:30 p.m. ET

All U.S. and Canadian auctions are running at or near 90% capacity with a combination of in-lane and online bidding.

Pick-ups and drop-offs are at or near 90% capacity.

Remarketing is continuing to clear any aged inventory in selected locations.


In keeping with local, state and federal guidance on social distancing in response to the COVID-19 outbreak, Element and its transport providers are asking our fleet drivers to take the following precautions:

  • If you have any symptoms of illness, reschedule your pick up for a future date after health concerns subside
  • If you have NO symptoms of illness, place your keys in an envelope, tuck the envelope in the driver's side visor, and leave car doors unlocked for the transport agent
  • Double-check and triple-check that all personal belongings have been removed from the vehicle, including the center console, glove box, trunk, and beneath the seats

Thank you for your cooperation with these COVID-19 precautions. By working together, we can keep all members of our fleet community safe.

Last updated: November 4. 2021 at 4:30 p.m. ET

Due to COVID-19 and the chip shortage, rental inventory is at an all time low while demand is steadily increasing. Whenever possible rental reservations should be made as far in advance as possible to ensure vehicle availability, especially for large volume projects.

Rental providers have enhanced their cleaning methods at their locations and for their vehicles using approved disinfectant to regularly wipe down high-touch areas such as door handles, steering wheel, dashboard, console, seats, counters, kiosks and other hard surfaces.

Last updated: November 4. 2021 at 4:30 p.m. ET

COVID has had a significant impact on the Towing Industry; 11% of towing companies have closed and tow truck operators/drivers have been reduced by 17% resulting in idle towing fleet and extended arrival times. Our partners are aggressively working to onboard new suppliers to ensure appropriate network coverage.

REMINDER: Tow Providers have heightened their cleaning and disinfecting procedures to maintain a healthy environment and are not allowing drivers to ride in their trucks to their destination. It is highly recommended that customers develop and communicate a plan for their fleet drivers to secure transportation from a breakdown location.

Last updated: November 4. 2021 at 4:30 p.m. ET

The following 50 states, 4 territories, 10 provinces and 3 territories have provided updated information related to driver licensing. Disclaimer: All information provided is deemed reliable, but it is not guaranteed and should be independently verified.

See the full list

Last updated: November 4. 2021 at 4:30 p.m. ET

The availability of telematics devices is being impacted by the global microchip shortage.

Delivery delays of 60 days are occurring due to a shortage of devices and are expected to continue until production can be increased.

The telematics installation network is operating normally subject to availability of devices. Element is monitoring continuously as conditions may change:

  • Professional installers are scheduling new installations and completing orders;
  • Dealerships are operating as normal
  • Upfitters are able to install devices as normal subject to vehicle availability
  • Self-Install continues to be an option.

Submit questions to

Last updated: November 4. 2021 at 4:30 p.m. ET

Title and Registration impacts differ by state and province. 

Some motor vehicle authorities (DMV's) and state/provincial run facilities supporting Title and Registration are closing or operating under limited capacity.

Element is working closely with our vendor partners to continue leveraging online capabilities, in jurisdictions where those capabilities are available. Many states and provinces are extending deadlines for registration renewals, temporary tags, insurance verifications, and other requirements. We have consolidated the current status of DMVs, as well as waivers & extensions granted (as they become known to us). In the U.S. Element is partnering with the American Automotive Leasing Association (AALA) that is regularly engaged with the American Association of Motor Vehicle Administrators (AAMVA) to ensure fleet vehicles can be titled, registered, & plated during this time. Discussions are ongoing.

In Canada Element has been partnering with the CFLA to ensure fleet vehicles can be registered & plated during this time. Discussions are ongoing.

In the U.S., Element is partnering with the American Automotive Leasing Association (AALA) that is regularly engaged with the American Association of Motor Vehicle Administrators (AAMVA) to ensure fleet vehicles can be titled, registered, & plated during this time. Discussions are ongoing.    

In Canada, Element has been partnering with the CFLA to ensure fleet vehicles can be registered & plated during this time. Discussions are ongoing. 

Last updated: November 4. 2021 at 4:30 p.m. ET

The New York State Thruway completed their conversion to cashless tolling, effective November 14 – more than a month ahead of schedule. This 570-mile superhighway system includes 426 miles from New York City to Buffalo (I-87, I-90) as well as the New England Thruway (I-95).

The Port Authority New York New Jersey (PANYNJ) announced the George Washington Bridge and Lincoln Tunnel, connecting New York and New Jersey, will again resume cash toll collection. In March, the toll authority suspended cash toll collection at both locations, along with the Holland Tunnel, in response to the pandemic. The Holland Tunnel, however, will remain cashless.

Verra Mobility continues to process video tolls received from MDTA for trips made between March 17 and June 30, 2020; video toll transactions dated after June 30th have not yet been received. However, we continue to work closely with MDTA to ensure all tolls will be received and processed as quickly as possible.

Last updated: November 4. 2021 at 4:30 p.m. ET

The majority of state and provincial transportation suppliers remain open with many business functions conducted remotely. Most are reporting no delays to date in their ability to dispatch and service transport and storage orders. Drivers are taking extra precautions by wiping high touch surface areas in all vehicles. There is some disruption in certain regions where DMVs are not open. A list of DMV impacts can be found under the Title & Registration section.

Last updated: November 4. 2021 at 4:30 p.m. ET

Upfit component manufacturers are experiencing shortages of raw materials including steel, aluminum, and wood. In addition, some regions are facing labor shortages as well. Given the unique upfitting needs of each of our clients and the complexity of this ongoing issue, it is critical to start upfitting cycles earlier to account for potential delays. 

Your Element account representative will work with you on your specific upfitting needs.

DejanaMH EBY | Reading in PA | Morgan Olson in MI | Canfield in MI and MD | Utilimaster at all locations except KC | Adrian Steel

Last updated: November 4. 2021 at 4:30 p.m. ET

Client communications

Find the latest electronic communications to clients below. As we have more information, this list will be updated. 

Featured resources

We have remained agile throughout the pandemic by continuing to enhance our offerings and creating new tools to help you navigate this unprecedented time. Check out the featured resources below. 

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